Alderley Edge tech firm Lokulus has committed £3m into the future of the business over the next two years, with a new office move, dedicated innovation budget and product launch roadmap.
The software company is also planning a recruitment drive that will boost its team by 20% as it anticipates a period of significant growth. It counts Matalan, Capita, Serco and Leeds Building Society as part of it’s clientel.
Lokulus works with brands such as to create intelligent digital customer service solutions that empower businesses to improve their customer experiences.
Their technology uses Artificial Intelligence, Machine Learning and Robotic Process Automation, to automate lower skilled tasks; allowing team members to focus on their customers. This efficient tech creates enhanced customer and employee satisfaction, drives profitability for the business and accelerates brand reputation.
The 19-year-old business, which was formerly known as numero until undergoing a management buyout in June 2019, has recently moved its headquarters to the Glasshouse at Alderley Park. The area is a hotbed for digital and tech companies and forms part of Bruntwood SciTech’s 400-acre park.
After years of creating solutions for Enterprise clients, the team has recently engineered a SaaS-based product for businesses who are looking to enhance both their digital customer engagement capabilities and enable remote working for their customer service teams.
CEO Mark Chamberlain said: “The past year has enabled us to really cement the foundations of the business and plan for the future and now it’s our time to accelerate.
“In this strange time, we’re fortunate that our technology is hugely relevant for businesses who are wanting to enhance the online customer journey and we’re looking forward to what the future brings. With a new product to launch and a number of innovations in the pipeline, it’s an exciting time for Lokulus.”
Lokulus employs a team of over 50 with plans to take on another 10 team members before the end of 2020.
Alister Harris, CFO, added: “Our team has been central to our success so it has been imperative to us that we offer them a stand out location to work from, and Alderley Park is just that. Whilst Covid has initially delayed our ability to take advantage of our new environment, , we are confident that the space will be a place for innovation and collaboration for a long time to come.”
