Manchester-based shipping integration platform, Shipster, has announced the launch of its brand new post-purchase tracking and returns service, Shipster After-Sales.
From dispatch through to delivery, Shipster clients will now be able to keep customers informed and up-to-date, with personalised details about their orders. The launch of this service further establishes Shipster as a contender in the eCommerce shipping industry.
Shipster After-Sales will allow companies to further garner brand loyalty through customised shipping updates, personalised communication and automated product recommendations. It allows brands to remain on-message throughout shipping collateral by using as tone, colours, and imagery. Brand recognition is easily achieved and, research shows, consumers are far more likely to return for repeat purchases.
This seamless experience allows Shipster clients to focus on putting the customer first, with regular order communication and updates reducing the number of complaints. The Shipster After-Sales platform, powered in partnership with Primis, also enables companies to monitor customers’ behaviour, seeing how often (and when) they open email communication about their orders.
A key feature is the Returns Portal, which is available as a bolt-on to the default Shipster After-Sales service. This is an easy and intuitive way for customers to create and manage returns, and a simple way for retailers to manage customer information. Similarly to the rest of the After-Sales process, the Returns Portal can be fully branded to instil trust with the customer.
According to Modern Retail, 65 per cent of consumers want delivery flexibility, and more than half want real-time order statuses. The Shipster After-Sales service makes it possible for eCommerce businesses to give this to their customers with a touch of branding flair.
Tony Cheetham, founder & MD, Shipster/Oddsphere, said: “From leaving our client’s warehouse, to the customer’s mailbox and beyond, we are now bringing our unique approach to the whole process.
The launch of our after-sales platform means that we can offer our customers a full-circle shipping solution, from order to delivery. With the Shipster dashboard, customisation and post-sales communication can be achieved in one place. We’re excited to see how it can help many of our clients.”
