Rachel O’Sullivan on how Better Placed plans to build on 25% growth in 2023

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With new talent firmly on the agenda for many businesses this month, Better Placed Director Rachel O’Sullivan outlines why the recruitment consultancy is beginning 2023 with such a positive mindset.

O’Sullivan has been with the business for around 12 years and has recently returned from maternity leave.

She points to a continued demand for talent across the digital, tech and creative industries.

“It’s clear to see within the marketing, digital and tech space that there hasn’t been a downturn in vacancies available to people in the UK, even if we are potentially tipping into a recession,” she told Prolific North.

Under her remit at the Manchester office over the last 12 years, O’Sullivan has overseen mid-level marketing and digital recruitment and now focuses on C-suite and other senior hires in direct-to-consumer businesses.

As well as the divisions under Better Placed, there is also bpe search, the group’s successful executive search firm. Collectively, the group has seen a 25% uplift in billed revenue in 2022.

“My role now has a national remit. It’s about growing, leveraging and strengthening relationships we have in the direct-to-consumer space, all over the UK, not just in marketing and digital, but tech as well.”

As she settles back into her role, she reflects on what has been a positive year for Better Placed.

“We’re having another year of fantastic growth, amazing performances in the business from some of our really talented consultants and there’s people that are just on an upward trajectory with their career, which is fantastic to see.”

“What’s also impressive to see is the number of new client wins at around 35% of our billed revenue for 2022. In many cases these clients will become long standing clients and that puts the business in such a strong position heading into 2023.”

“We have also stepped up our focus on diversity and inclusion and can now see a more balanced representation of gender, ethnicity and disability in shortlists and successful placements. I’m really proud to be part of a leadership team who have taken the time to educate ourselves on the influence our sector has in highlighting the many talented and underrepresented marketers in our field. The feedback we’ve had from clients has confirmed we are definitely leading the way on this.”

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Better Placed is looking to double the size of its tech division this year, spearheaded by Jonathan Moran (above left)


Looking forwards to 2023 – inflation and uncertain times

The growth of the company, she asserts, is all down to “hard work, great training and our people” across its divisions.

Better Placed is working to “bridge the gaps” where businesses are constantly seeking out ways to keep up with the pace of the digital world.

Across the marketing, tech, digital and creative industries, she wouldn’t be surprised to see salaries increasing to beat inflation to tackle a skills gap in the market beyond 2022.

“You have digital and tech teams that need technical people and highly sought-after skill sets. There are more vacancies than there are candidates and with inflation at a 40-year high there’s no wonder that salaries are rising at around 25% and in some cases even more.”

With a big focus on tech talent this year with innovative companies popping up right across the North, the tech division at Better Placed has helped to fuel the company’s “significant growth” this year.

Spearheaded by Jonathan Moran, the division has ambitious plans to double its headcount.

As the group continues to grow, a key agenda for next year across all divisions will be on new hires and nurturing existing talent.

Completing a move towards employee ownership last year, she’s proud of how this is continuing to shape the business.

“We have an employee forum where selected consultants and other employees throughout the group regularly meet and discuss what’s important to everyone in the business.”

Whether it’s reviewing working policies, incentives and benefits, she said Better Placed aims to make sure employees are well supported and that the board regularly get a collective view of the general feeling amongst the business.

Staff have embraced a flexible working policy and, like many of the businesses it works with, has veered away from five days a week in the office.

“We’ve put all the infrastructure in place to make sure that our people are supported and have the tools to do the job, they can now do that job anywhere. Off the back of a successful year, the future is all about making next year better and bigger again as well as continuing to ensure employees are happy and feel incentivised. We have some exciting plans in the pipeline for 2023 so watch this space!”

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