Preston digital agency Bespoke has launched a new website for NCO Europe Ltd (NCO).
Established in Preston in 1996, NCO is a leading financial and customer care outsourcing partner, employing circa 400 staff at purpose-built city centre offices.
After an MBO last year, NCO brought in Bespoke to develop a new website that could offer their customers better tools and self-serve options.
The new site was intended to be easy-to-use and integrated with NCO’s internal systems, allowing users access to a range of services including setting up payment plans.
Bespoke Digital Projects Coordinator Jennie Greenwood said: “Their new website allows customers to login to access their account, make a payment, set up regular payments, and assess what is affordable to them. It also gives customers’ third-party debt management representatives the ability to view account details and make payments on customers’ behalf.”
Sonya Bilsborough, NCO Chief Operating Officer, said: “I’ve been with NCO for 21 years and never has it been so exciting in terms of what we can now offer our clients and customers in the digital arena.”
Pictured: NCO’s Sonya Bilsborough (left) with Bespoke’s Jennie Greenwood
