Paul Hornby has joined The Very Group as its new Digital Customer Experience Director (DCX).
It comes just a few days after the company appointed Steve Pimblett as its Chief Data Officer.
For Hornby, it marks a return to the Liverpool-based retailer, having previously been Head of Ecommerce and Head of Transformation, before moving to Matalan for 3 years as Ecommerce Director.
“I can’t wait to re-join the team and get started,” he said.
“The Very Group is a special business for me, and it has exciting plans for the future with more people shopping online than ever before. By continuing to develop an outstanding online experience, we can help to attract and retain even more of these new customers.”
He joins in January and will report to Chief Technology Officer, Andy Burton.
“We’re delighted to welcome Paul back. He’s an exceptional leader, strong technically and knows how The Very Group ticks,” added Burton.
“He was responsible for some standout innovation first time around, and I’m confident he’ll lead the team to even bigger improvements to the customer experience this time.”
