Lloyds Banking Group has announced the appointment of Natasha Sayce-Zelem as its director of digital and business platform across their homes business.
Sayce-Zelem joins the group from Amazon, where she served as global head of partner engineering for Prime Video for the past four years.
In her new role Natasha will be responsible for re-imagining and digitising the mortgage processes across Lloyds’ brands and channels to make the experience work better for customers whether they are buying, improving, or remortgaging their home.
She will be based in the group’s Wellington Place offices in Leeds and report to group mortgage director, Andrew Asaam.
With over 18 years of digital experience, Sayce-Zelem brings a wealth of expertise in technology transformations.
Her impressive career includes over five years at Sky, where she was part of the senior leadership team that set up Sky’s digital hub in Leeds, building a team of 650 staff within 18 months. As head of technology, she oversaw Sky’s digital trading and customer service platforms; driving a digital transformation that enabled Sky’s customers across EMEA to self-serve online. She also spent notable time at the BBC, where she managed the digital transformation of BBC Sport’s online platforms.
Recognised as a prominent role model in the technology sector, Sayce-Zelem has been named among the “Top 50 most influential women in tech worldwide”. She is the founder of the award-winning initiative “Empowering Women with Tech,” that supports women and underrepresented groups into STEM through mentorship and high-profile events.
Sayce-Zelem said: “I am delighted to be joining Lloyds Banking Group at such a pivotal point in its technology transformation journey. Anyone who has been through the process of buying a home knows how unwieldy and complicated it can feel so to be leading a team dedicated to making that experience simple, straightforward and enjoyable, for millions of mortgage customers is something I can’t wait to get started on.”
Lloyds Banking Group mortgage director Asaam added: “As one of the leading figures in the field of enhancing and innovating the customer digital experience, we are thrilled to welcome Natasha to Lloyds Banking Group. We are on an exciting journey of transformation, and her knowledge, vision and leadership will be key to the success of our commitment to delivering great experiences that deliver for our customers and continuing to stand out in the market.”
