Everton FC has been hailed for its approach in communicating its new stadium complex.
The chief executive of the Chartered Institute of Marketing (CIM) and academics at the Universities of Salford and Liverpool have praised the club’s campaign.
Ahead of the full announcement of the new stadium, it created a standalone brand – The People’s Project – believing that the Everton logo could “present a barrier” to some audiences.
It then held a public consultation in 2 stages, featuring travelling roadshows, using the latest Virtual Reality technology; a downloadable app; plus workshops for fans, residents, civic societies and key stakeholders to test the Club’s approach to the design of the new stadium.
The Club also publicly engaged with national politicians and members of the upper house with a drop-in session at the House of Commons.
“Strong brands put their customer at the heart of everything they do, and Everton’s stadium consultation is a shining example of this. The club has not assumed, but asked fans what it is they want, inviting Evertonians and the wider public alike to play a meaningful part in the process,” stated Chris Daly, the head of CIM.
“Its choice of engagement channels has marked the club out as an innovator: incorporating the latest VR technology and recognising the popularity of apps, while not abandoning proven marketing techniques such as drop-in sessions and workshops.”