Operations Manager

Hanna Sillitoe Skincare is a founder-led, award-winning skincare and wellness brand based at Alderley Park, Cheshire. Our founder Hanna is a best-selling author and world-renowned expert in natural skin healing.

In 2019, Hanna formulated her eponymous range of 100% natural, vegan and cruelty-free skincare and supplements and was subsequently snapped up by the Dragons in the popular BBC show. Since then, the brand has gone from strength to strength as we have become one of the most recognisable brands in the sensitive skin category.

We have a worldwide customer base, a passionate, growing Instagram community and we’re just about to launch our highly-anticipated skincare range for little ones.

Our mission is to help as many people as possible feel healthier and happier in their skin and we are proudly Vegan Society, Leaping Bunny and Made in Britain approved.

Position Overview

Due to continued expansion of the business, we are looking for an experienced and highly motivated Operations Manager to join our team and oversee the day-to-day operations of our fast growing, founder-led skincare brand.

The Operations Manager will play a critical role in ensuring the efficient and effective functioning of our manufacturing, logistics, supply chain, quality control and trading  operations.

Reporting directly to our founder, the ideal candidate will have a strong background in operations management, exceptional organisational skills, and be a confident problem solver.

Key Responsibilities

• Oversee our 3rd party fulfilment centre logistics, building a strong relationship with our Account Manager to ensure smooth and efficient operations
• Develop and implement strategies to optimise productivity, reduce costs, and improve overall operational performance
• Be the senior point of contact for our supply chain and logistic suppliers, ensuring a strategic and strong partnership to maximise efficiency and minimise problems
• Be the main point of contact for retail partners and manage the required day-to-day activities as we expand in this area
• Be responsible for the weekly and monthly trade report, analysing stock levels and ordering stock in line with supplier lead times
• Analyse and report back to our founder with strategic recommendations across fulfilment, supply chain and trading
• Work closely with our founder on NPD, managing the operational processes with our suppliers
• Negotiate contracts and agreements
• Lead B-Corp and other accreditation processes when required

Key Skills

• Proven experience in operation management roles preferably within beauty, skincare, wellness or consumer goods industries
• Strong knowledge of supply chain principles, manufacturing processes, and quality management systems
• Excellent analytical and problem-solving skills, with the ability to confidently make decisions on your own
• Exceptional leadership and interpersonal skills, with the ability to effectively communicate and collaborate with cross-functional teams
• Demonstrated track record of driving process improvements and achieving operational excellence
• Commitment to quality, integrity, and continuous learning in a dynamic and fast-paced environment
• Ability to manage multiple workflows
• Exceptional organisation and time management

Package

• 20 annual leave days, plus bank holidays
• Innovative and bustling workplace with access to all Alderley Park facilities – onsite restaurant, café, snack bar, gym and yoga studio (payable), woodland walks, outside eating areas and co-working facilities
• 50% employee discount on products
• Company laptop
• Free onsite parking
• Complimentary tea, coffee and fresh fruit

To apply, please send your CV to hello@hannasillitoe.com