Godel Technologies is supporting Evolution Money to improve customer experience by streamlining loan applications and management through an online portal.
Evolution Money is a secured lender, providing finance to homeowners across the UK as well as a portfolio of secured loan products designed for consumers who are unable to access mainstream finance.
Launched in 2011, off the back of the last global financial crash and the credit crunch which followed, the company’s vision was to help consumers who needed access to funds as a result of a risk-averse “computer says no” culture.
Looking to optimise the customer journey for online mortgage and other loan applications, Evolution Money needed to grow their development team to build the necessary products to deliver an online, self-service, customer portal: “After looking at factors such as cost and time it takes to hire internally, we considered working with a nearshore partner who could provide the right people quickly with relevant experience and knowledge of what the tech stack needed to be and how it would be delivered,” said Steve Daly, IT Director at Evolution Money.
“From the start, Godel understood our requirements and their experience suited what we were trying to deliver. The convenience of working with a Manchester-based partner who is local also appealed to us and supports our ESG commitments.”
The new Evolution Money portal will allow customers to transact with the company online and out of office hours, increase online traffic and reduce the demand on the company’s telephone-based customer service team.
Daly added: “We also want to leverage the functionality for future products to create a digital eco-system for all of our products. Our goal is to streamline the mortgage process through technology and optimise the mortgage application process for online customers, which will also to widen our customer appetite. This is an exciting opportunity for us to build a product that we know from feedback our customers want and need.”
Gareth Ainsworth, CEO at Godel added: “I’m really excited to see how this partnership will evolve. The work we will be involved with in developing a new online customer portal is crucial to Evolution Money evolving in an industry that is rapidly adapting to new technologies, and I look forward to seeing what we achieve together.”
