Manchester’s CarFinance 247 is claiming an industry first, as the only online motor finance broker to launch a native mobile app.
It enables customers to communicate with dedicated agents, with the aim of making buying a used car on finance even quicker and easier.
It’s part of the refresh of customer service and digital operations, and has been developed with a six-figure investment on the back of extensive consumer research.
“Research demonstrated that our customers massively value the personal service that we deliver, via our agents, but they would like this communication to be extended to text and in-app chat as well as the current methods “ explained CarFinance 247’s technology director, Jonathan Wilson.
“Customers who download the app can enjoy a self-service platform with a quicker, more streamlined customer journey. They will benefit from push notifications, instant personalised quotes, and a live chat facility enabling them interact with a customer service specialist.”
The app enables users to search over 110,000 advertised vehicles save vehicles that they’re interested in and alert their dedicated agent if they wish to make a purchases.
Further planned enhancements to the app include photographing and uploading documentation, the ability to call agents from within the app, finger print authentication and ultimately enabling customers to execute finance agreements.
The app is available to download for both iOS and Android devices.
