Awards Programme Success Lead

Hello, thank you for your interest in this role! Prolific North, the leading news and events platform for the creative, marketing, and tech sectors in the North, is seeking a highly organised, proactive, and customer-focused individual to join our operations team as an Awards Programme Success Lead.

This is a crucial role focused on driving the growth and success of our prestigious awards programmes: Champions, Creative, Marketing & Tech Awards.

Prolific North is an independent news and events company based in Manchester, dedicated to highlighting the exceptional talent and achievements of the Northern business community. We deliver high-quality news, research, and live events, including our highly anticipated annual awards galas, which bring together the best and brightest in the region.

The Role

As our Awards Programme Success Lead, you will be instrumental in expanding the reach and impact of our awards programmes. You will be responsible for managing and enhancing our customer data, proactively engaging with prospective entrants, and providing essential customer support throughout the awards process, including platform guidance and category selection assistance.

Data Management:

• Review, clean, and update our existing customer database.
• Identify and add new prospective entrants to our CRM.
• Maintain accurate and up-to-date records of all customer interactions.

Proactive Outreach:

• Conduct outbound calls to inform prospective entrants about upcoming award deadlines and ticketing sales periods
• Build and maintain strong relationships with potential entrants.
• Effectively communicate the value proposition of our awards programmes.
• Qualify leads and report on progress.

Customer Support:

• Provide comprehensive customer support to entrants, addressing enquiries regarding platform usage, category selection, and entry requirements
• Guide entrants through the awards submission process, ensuring a smooth and efficient experience.
• Respond promptly and professionally to customer enquiries via phone, email, and other communication channels.
• Troubleshoot any platform related issues that the customer may encounter.

Sales Support:

• Work closely with the events and commercial teams to achieve sales targets.
• Provide excellent customer service to all stakeholders.
• Report on activities and progress to the event manager or managing director.
• Assist with other operational duties as needed.

What are we looking for?

• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills, with confidence on the phone.
• A proactive and results-driven approach.
• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Comfortable using CRM systems and other digital tools.
• Attention to detail and a commitment to accuracy.
• Knowledge of the marketing, tech and creative industries in the north is beneficial.
• Experience in customer support or a similar role is highly desirable.

We value

• Prolific mindset: We are productive, creative, and resourceful as we work in a fast-paced media environment.
• Strength of character: We value integrity, honesty, and open communication.
• Can-do attitude: We foster a positive and supportive work environment.

At Prolific North, we are a passionate and driven team committed to celebrating the success of the North.

Benefits

• Bonus scheme related to targets.
• 20 days holiday plus bank holidays.
• Early end-of-year shutdown (approximately 2 weeks).
• Flexible working arrangements: a mix of office-based (Mondays and Thursdays in Manchester) and remote working.
• Opportunities for professional development.

How to apply

Please email your CV and a cover letter explaining why you are the ideal candidate for this role to [email protected]. Please also include a link to your LinkedIn profile.

Our hiring process

• Informal chat with our Managing Director or Marketing Manager about your interest in the role.
• A second interview with a task.
• Meet the team.

Flexible working – two days per week in our Manchester office, with the option to work remotely the other three days (currently Mondays and Thursdays).  Holidays: 20 days, plus bank holidays and an early end-of-year shutdown (approximately 2 weeks).

We welcome applications from everyone and are keen to build a diverse and inclusive team.