Client Services Account Director

Powerhouse is a leading creative content production agency, shooting content for some of the world’s leading brands, and their agencies. We started with the ambition to create an environment where everybody enjoys coming to work, and where we do our best work – it’s simple, it worked, and our clients love us for it.

Are you a great communicator with a keen eye for spotting opportunities and driving growth? As a Client Services Account Director, you will be the main point of contact for our clients, responsible for building and nurturing strong, long-lasting relationships.

In addition, you’ll work closely with the Producers and Creatives within the Creative Delivery team to help manage and deliver the very best quality creative, on time, on budget and on brief.

Key responsibilities

• Develop and implement strategies to increase revenue growth through organic growth, cross-selling, and up-selling.
• Develop and maintain strong relationships with key clients and stakeholders, and proactively address issues as they arise.
• Collaborate with cross-functional teams (creative, production, and strategy) to ensure seamless delivery of projects.
• Monitor and analyse market trends, competitor activities, and client feedback to identify new business opportunities.
• Ensure the highest level of client satisfaction by delivering exceptional service and providing prompt resolution to client concerns.
• Participate in new business development activities, including pitches and proposals.
• Manage budgets alongside producers and oversee client revenue through weekly forecast management.

Who are we looking for? 

• Substantial experience in client services or account management, preferably in a creative or production agency environment.
• Proven track record of delivering revenue growth through organic growth, cross-selling, and up-selling.
• Sound commercial understanding and competence.
• Exceptional communication, interpersonal, and leadership skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Passion for the creative industry and a desire to stay up-to-date with the latest trends and technologies.
• A strategic thinker who can deliver innovative solutions, and drive their implementation.

Sounds interesting? 

We care about what we do, have high standards, don’t compromise on quality, and understand that we work better as a team. If this sounds like you then show us how you embody these values in abundance! In return we offer you:

• Agile Working Policy: Flexibility to choose when and where you work.
• Christmas Shutdown: In addition to your holiday allowance.
• Profit Share Scheme: When the company thrives, so do you.
• Wellbeing: Bupa Health Cash Plan covering essential healthcare expenses, access to a virtual GP and EAP.
• Vibrant Social Events: Including quarterly activities, summer and Christmas parties.
• Sustainability Initiatives: Contribute to our B Corp accreditation journey and carbon emission reduction efforts.
• Cycle to Work Scheme: Encouraging eco-friendly transportation.
• Giving Back Opportunities: Partnering with local charities and education programs to promote careers in the creative sector.
• Equally Creative – Powerhouse celebrates diversity and inclusivity and strives to be a place where we can ALL be ourselves. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

I’m in! How do I apply?

To apply please click the link below to send your CV and cover letter telling us why you are interested in the role and what sets you apart from the competition. We don’t want ‘generic’ applications. You’re unique, so tell us why.