Utilita Energy has partnered with Settld to help streamline care when a customer or relative has died.
Sunderland-base Settld, which is owned by The Estate Registry in Manchester has created a platform so that rather than speaking to each service provider, now people will be able to use an online form to notify over 1400 organisations of a death.
Utilita customer service agents will also use Settld’s portal, which has been designed to make bereavement customer service more efficient.
“We are always looking to incorporate the latest technologies that will improve customer experience, particularly when it comes to efficiencies,” said Bill Bullen, CEO and co-founder at Utilita Energy.
“Dealing with the effects of grief is incredibly difficult, which is why partnering with Settld was an easy decision for us. Together, we are removing the administrative burden for someone who has potentially lost their closest family member or friend.
“I’m really pleased with what we’ve delivered in partnership with Settld and we take pleasure in making things that little bit easier for those who need it.”
Settld says its secure online form takes under 10 minutes to complete and notifies all service providers of a death, from banks and insurers to energy firms, mobile and phone providers, subscription services, social media platforms and others.
“It’s great to see Utilita Energy prioritising and investing in making life easier for bereaved individuals and families,” added Vicky Wilson, Senior Executive at The Estate Registry.
“By allowing customers and those dealing with a death to use our one-stop shop we can remove a significant amount of stress and anxiety, which allows people to get on with grieving. We are pleased to see more and more companies embracing Settld’s technology, and we are always ready to help businesses improve their bereavement customer journey.”
